FAQ

FAQ

Vacation Rental Most Frequently Asked Questions 

1. In what areas do you service vacation rentals?


Our rentals are located along the Santa Cruz County Coast as far north as Westide Side Santa Cruz, and as far south as Pajaro Dunes. 

2. Do you allow pets? 


We do offer pet friendly homes, please do contact our office for a list and availability.

3. Do you allow smoking? 

No, we do not allow smoking in any of our rentals.

4. Do you allow weddings, receptions, or parties? 


No, we do not allow large gatherings of any sort due to the Santa Cruz County Vacation Rental Ordinance, Fire Codes and neighborhood agreements.


5. What is your cancellation policy? 

All cancellations must be received more than 60 days prior to your check in date. You will receive a full refund, minus a $50 reservation fee. If you need to cancel within 60 days prior to your check in date, you will receive a full refund if we are able to re-rent the property. If we are unable to re-rent the property, we will retain your entire rental amount paid and refund your security deposit.

6. Are linens included with your rentals? 

Linens are included in your rent, however, you can opt out of the linen service. Linen service includes sheets, pillow cases and towels. The service does not include Beach Towels.

7. What are your on season dates? 

Our on season dates are mid-June through end of August.

8. What are your holiday dates? 

Please do contact the office for rates and minimum nights required, as they do vary depending on the home. Please note that holidays do include Christmas, New Years, Spring break/Easter, Memorial weekend, Labor Day weekend, and Thanksgiving. Holiday calendar dates vary.

9. What is your minimum stay for on and off season? 

We do have a week minimum during our On Season and do rent from Saturday to Saturday. This is true for all of our Beach Drive rentals. We do have some flexibility for our rentals that are not beach front which require 3-4 night minimum.  Please contact our office for assistance/availability. Off Season we have a minimum stay of  2-3 nights and do offer a special promotion offering the 3rd night free. (Please note that the rentals that have a 3 night minimum offer the 4th night free!


12. What is your check in and check out time? 

Check in time is any time after 3pm and checkout time is at 10am.

13. What do your vacation rentals have in them? 

Our vacation rentals are fully furnished. Kitchens are equipped with the basics. Amenities include wifi, cable, bbq, most do have a washer and dryer onsite. Please refer to our rental agreement for additional information.

14. What is your return policy on the security deposit? 

All deposits are refunded within 10-14 business days from your departure.